Reminder Time Appointment Reminder System | 2 way text and voice appointment reminder messaging

SMS Text Messaging
Reminder Time can send appointment reminders as text messages to mobile phones. Text messages can also be sent to landlines but it is down to the landline telephone provider as to whether or not the landline phone will receive it as a text. Many providers now have text-to-speech conversion facilities but reminders converted this way lose their 2-way capability. That is why Reminder Time have their own text-to-speech conversion technology built into all products.

Voice Messaging
As well as text messaging appointment reminders, Reminder Time can also send reminders as voice messages. Our in-house text-to-speech conversion engine take the user defined message script and converts it into speech.Reminder Time uses a digital voicing, not prerecorded sound files so that a message is delivered more seamlessly.


2-Way Messaging
Reminder Time has 2-way messaging in its standard featureset. When SMS is used to deliver a reminder two messages are involved, one from the originator (the reminder itself) and one from the receipient (the response to the reminder).

But 2-way messaging does not have to mean a reply is received. By changing the message script the sender can exclude any response choices so that the recipient is not asked to respond. This is ideal for users who wish to broadcast information such as special offers, promotions, announcements or merely 1-way reminders.

3-Way Messaging
Reminder Time has developed a 3-way messaging version of its system to cater specifically for the needs of the property management sector, maintenance and utility organisations or in fact any business that requires communication between 3 parties.

The 3-way messaging system is currently undergoing development work to integrate it into the latest Reminder Time platform and whilst not currently available, we hope to relaunch it sometime in 2012.

Customisable Message Scripts
In the Reminder Time messaging window you have the option to use the default messaging script template or to create your own. This means that you can have different scripts for different purposes, each saved under a different name, up to a maximum of 99 scripts per account.


Mass Upload
Mass Upload is the term we use to describe our multiple messaging feature. Not applicable to the Alltime range of integrated systems, Mass Upload a web-based Short Time user to send an identically scripted reminder message to several people at once, the only difference between messages being the appointment time and the time it is sent. Mass upload is achievable using three different methods, manual entry of recipients and their details, copy and paste from a correctly formatted spreadsheet or upload an XLS or CSV file. Once reminders are entered into the system they are validated before being loaded into the message queue. This gives the user realtime feedback on any errors in the construction of a reminder data table. To use the Mass Upload feature you must first create an account or log in to an existing one on our secure site.


Integration with Patient Administration Systems
The All Time range of products from Reminder Time are specifically designed to integrate with clinical Patient Administration Systems or PAS as they are known. All Time is installed on a PC within a surgery's network, usually the same machine that operates as the PAS main server. All Time, once it has been configiured correctly, works seamlessly in the background, accessing the PAS patient database to determine and retrieve appointment data for reminders as and when they are due.

All Time is available in two different product variants: All Time Text which is for surgeries who only require text messaging, and All Time Plus which has both text and voice messaging.

Audit facilities
Reminder Time has 2-way communication as standard, but what use is it unless you can see the results. In a Reminder Time account, the options SMS Audit and Voice Audit (accessed under the Make a Reminder option) allow a user to check if a reply has been received and what the response to the reminder was. With the All Time product range, the main user, usually the Practice Manager or other senior member of staff, will receive an email with the response to a reminder in it, in addition to the audit facilities.

Download our Product Features PDF datasheet.